Support and Contact Center

Consumer Digital Camera Repair

Service can be obtained by taking or sending your unit to a Fujifilm Authorized Service Center, or the Factory Service Center. Do not send batteries or accessory items. If your unit is covered under warranty, you will receive an acknowledgment. If your unit is not covered under warranty, you will receive an estimate for the repair prior to any work being done.

ESTIMATE CHARGES MAY APPLY FOR AUTHORIZED SERVICE CENTERS

Please send your camera to the Fujifilm Authorized Service Center nearest you:

Find an Authorized Repair Location Near You

Select a state below, or scroll down to browse all our service centers.


NJ
FUJIFILM North America Corporation
1100 King Georges Post Road
Edison, NJ 08837
Attn.: Camera Repair Dept.
Phone: 800-659-3854 (x3461)
Fax: 732-857-3471 or 732-857-3472
Hours: 9:00 am - 8:00 pm EST
Map
Camera Repair Drop-Off Hours: 9:00 am - 4:30 pm EST

AZ
C.R.I.S.
250 North 54th Street
Chandler, AZ 85226
Phone: 480-940-1103
Map

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CT
Precision Camera Repair
3 Anngina Drive
Enfield, CT 06082
Phone: 800-665-6515
Map

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FL
Southern Photo Technical Service
37 NE 167th Street
North Miami Beach, FL 33162
Phone: 305-653-7355
Fax: 305-653-7356
Map

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IL
United Camera and Binocular Repair Corp.
1062 Tower Lane
Bensenville, IL 60106
Phone: 630-595-2525
Map

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NY
Photo Tech
110 East 13th Street
New York, NY 10003
Phone: 212-673-8400 ext. 101
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FUJIFILM North America Corporation
1100 King Georges Post Road
Edison, NJ 08837
Attn.: Repair Dept.
Phone: (800) 659-3854 (x3461)
Fax: (732) 857-3471 or (732) 857-3472
Hours: 9:00 am - 8:00 pm EST

Phone Support: 9:00 am - 8:00 pm EST
Showroom / drop-off: 9:00 am - 4:30 pm EST

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Camera Repair Form

Check Repair Status

Digital Camera Limited Warranty

How Much Will Repairs Cost? How Do I Pay?

Unless the product is damaged due to mishandling, there will be no repair charges for service to products covered by warranty. Please print out a Repair Form and include it with your request. The product may be considered beyond economical repair; no further work will be done on such items damaged beyond repair. Please read the warranty card for more information. Warranty does not cover shipping expenses and cost for transportation will not be reimbursed. If your product is not covered by warranty, mail it to the Fuji Film Service Facility. After we receive the product, an estimate will be provided and payment can be made with either credit card or check. Please ship your product via a carrier service with a means of tracking your package. Do not send batteries or accessory items. Insure all shipments and please keep a record of the tracking number and product serial number in the event you must trace the package. Fujifilm reserves the right to exchange your camera with the same model if parts are not available. You can also bring the product directly to an Authorized Service Station and make the payment when repair is completed

How Long Will Repairs Take?

Warranty repair time at our Authorized Service Centers average approximately 5 to 10 business days. If the repair must be sent to our Edison Factory Service Center, there will added time. Please do not send batteries or accessory items.

Warranty repairs sent to our Edison Factory Service Center average 10 to 15 business days upon being entered into our system. Due to holidays or parts availability, repair time may increase.