Support and Contact Center

Question:
My images are grainy, how do I resolve that?

Answer:
Images shot at high sensitivity and/or at slow shutter speeds may have a grainy appearance. This grainy appearance is commonly referred to as "noise" and does not indicate a malfunction with your camera. This is due to the CCD signal being amplified due to lower lighting conditions. When the camera senses a scene with low lighting, it will use a higher ISO to help better expose the image.

To reduce the appearance of noise in your photographs we advise the following:

1. Shoot at a lower ISO sensitivity.
2. Choose a shorter exposure time.