Support and Contact Center

Dear Fujifilm Customer,

This notice is to advise you that due to the continued escalating costs of manufacturing, transportation and delivering support, there will be a price increase effective October,1, 2008. This increase affects labor, parts and transportation rates for Fujifilm’s Technical Support Services.,

To maintain our commitment to deliver the highest level of technical service we will be increasing our rates as listed below:,

Labor Rates Effective October 1, 2008 Standard Labor $145.00 per hour 9:00AM – 5:00PM Monday through Friday (Not including Holidays),

Overtime Labor $217.50 per hour 5:00pm – 9:00AM Monday through Friday,

Weekend / Holidays $290.00 per hour,

Emergency Call Charge $150.00,

Zone Charge $72.50 per ½ hour to maximum of $290.00,

Parts & Shipping Parts prices for repair and consumable parts will increase 9%. This increase does not affect Customers with an active Service Contract that includes parts and shipping coverage. Our parts shipping rates effective October 1st are below:,

Help Desk Support Fujifilm will be instituting a per incident charge of $29.95 for Help Desk Support. This charge does not apply to Customers under warranty or with an active Service Contract and only applies to call resolved at the Help Desk. Contracts for Help Desk coverage will be also be available. Customers not covered under warranty or Contract will be required to provide credit card # or purchase order # prior to receiving Help Desk support.,

If you have any question about the above changes or would like to inquire about a Fujifilm Contract, please contact FUJIFILM USA, Inc. Technical Service Support at (800) 659-3854, press 0 and refer to program TSS082,

We thank you for support and continued business.