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Service Advisory to Owners of the FinePix S2 Pro and S3 Pro Digital Cameras that use the Nikon 18-200mm VR Lens

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Notice of an Upgrade Service for the FinePix S3 Pro/S2 Pro
For customers using the camera with a Nikon AF-S DX VR Zoom Nikkor ED 18-200 mm f/3.5-5.6G lens

Thank you for always using FinePix products.

This notice is to inform you that the problem described below may arise if you use your FinePix S3 Pro/S2 Pro with the Nikon AF-S DX VR Zoom Nikkor ED 18-200 mm f/3.5-5.6G lens.

Problem:

When the zoom is set to the wide-angle position, if you attempt to focus using AF (Auto Focus) when the distance scale is set to infinity (∞), the camera may very occasionally fail to focus on close- up subjects. This problem is due to a partial incompatibility in AF control at short distances between the Nikon AF-S DX VR Zoom Nikkor ED 18-200 mm f/3.5-5.6G lens and the FinePix S3 Pro and S2 Pro.

Accordingly, to provide full compatibility with the above lens, an upgrade service is being implemented for the FinePix S3 Pro and S2 Pro. Note that this upgrade is NOT required by anyone NOT using the Nikon AF-S DX VR Zoom Nikkor ED 18-200 mm f/3.5-5.6G lens.

Scope of Upgrade Application:

FinePix S3 Pro
This upgrade applies only to cameras with serial numbers (on the bottom of the camera body) lower than the following numbers:
61L10001, 61W10001, 61010001, 61Q10001, 61A10001
This upgrade does not apply to cameras with serial numbers outside the above range.

FinePix S2 Pro
Applies to all serial numbers.

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How to Obtain Upgrade Service for FinePix S3 Pro/S2 Pro in the United States
For customers using the camera with a Nikon AF-S DX VR Zoom Nikkor ED 18-200 mm f/3.5-5.6G lens

NOTICE TO FUJI S2 USERS: At this time, we have NOT encountered any problems in the United States with the S2 and this Nikon lens.

Procedure for service:

  • Download and print the Upgrade Service Request Form (Download PDF).
  • Completely fill it out, and send into Fuji Camera Repair in Edison, NJ per the instructions on the form. Remember to send a the completed form referencing the serial number of your Nikon Lens, your camera, and a photocopy of the warranty card for the Nikon Lens.
  • The estimated turnaround is 5 - 10 business days from the time camera and proper documentation is received in Edison.
  • There is no charge for this service as long as appropriate proof of Nikon 18 - 200mm VR lens ownership is provided.


Download
Upgrade Service Request Form
| PDF | 1 Pages - 76 KB |