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I have connected my FinePix digital camera to my Windows PC and I still can't view the images on the SmartMedia or xD-Picture Card. What should I do?

Question:
I have connected my FinePix digital camera to my Windows PC and I still can't view the images on the SmartMedia or xD-Picture Card. What should I do?

Answer:
If the images on a SmartMedia or xD-Picture Card fail to appear when the camera is connected to a Windows PC, one of the situations listed below may apply.

1. There may be a problem with the SmartMedia or xD-Picture Card. Check that the images can be viewed on the digital camera. If the images cannot be viewed on the digital camera, gently wipe the gold colored contact area on the SmartMedia or xD-Picture Card with a soft cloth and then check again.

2. "PC Camera" may be selected as the USB setting on the digital camera. Change the USB setting to DSC or select DSC in USB MODE.
* This only applies to models with a USB Setting or USB MODE option in the SETUP screen.

3. Does the LCD monitor on the digital camera show that the USB connection is active (USB, DSC or a USB symbol with an arrow is shown on the LCD monitor)? If not, the digital camera and PC may not be connected correctly. Check the items listed below.
a) Restart the PC and reconnect the USB cable.
b) If the PC has multiple USB ports, connect the cable to a different USB port.

If steps a) and b) have both been tried and there is still no USB connection indicator displayed on the LCD monitor, there may be a problem with the digital camera or USB cable. Contact an authorized Fujifilm service center and ask them to check the digital camera together with the USB cable. Refer to the Digital Equipment Repair page for information such as the procedure for requesting checks and the locations of authorized Fujifilm service outlets.

4. The USB driver may not be installed correctly. Download the USB driver from the Fujifilm general downloads web page and re-install the driver.

5. The card may not be recognized correctly if the camera is connected to an added USB interface board or via a USB hub. Always use a factory installed USB port and connect the camera directly to the USB port on the PC.