Kiosk and Automated Retail Technology

We deliver complete service programs for kiosk and automated retail equipment. Our customized service offerings span installation, help desk, field services, depot repair, training and lifecycle support.

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We have serviced our customers by deploying tens of thousands of kiosks and self-service automated retail machines. Retailers nationwide rely on our expertise for pre-sale planning, in-store launch, on-going remote monitoring, maintenance/repair and when the time come an efficient GREEN technology re-fresh program.

For your operators and technicians, we provide customized training across the full range of kiosk and automated retail technology.

Helpdesk

When your retail technology goes down, the impact goes beyond lost sales. To your customers, this can translate to poor customer service.

Our Help Desks are on-call 24/7 with expert technicians to assist your in-store staff in quickly returning kiosk/automated retail technology to full operation. From any one of our three locations, our Help Desk technicians work with the retailer’s in store staff to diagnose, troubleshoot and repair the kiosk.

If the fix requires a new part, we will place that order. If on-site service is necessary, the Help Desk assists in scheduling the call.

Installation

We have led successful large and small scale kiosk/ automated retail fleet deployments across multiple industries.

We assign experienced project managers to each account to identify and document the critical and often unique details of a deployment prior to launch. Your project manager works onsite with our dedicated installation technicians to ensure the successful installation and staging of all technology. After install, we support you with all necessary replacement components.

To help keep your kiosks/automated retail technology on line, we offer continuing education/training for operators and service support via our help desk, depot repair and field services.

Depot Repair

We provide expert and convenient depot service for component repair or exchanges for kiosk/automated retail technology. Our depot service is the trusted solution for kiosks and/or components that need repair but don’t need a technician dispatched on-site.

With depot facilities on each coast, our experienced bench technicians quickly diagnose and repair simple or complex retail technology returning it to service as soon as possible. Nationwide our depot facilities offer customers repair tracking via state-of the-art software.

Field Service

With over 30 years of experience, we know that great on-site service begins with rapid response and ends with your retail technology returned to full service.

We deliver customized on-site service solutions for our kiosk/automatic retail technology customers. We work with you to determine the response & resolve requirements for your on-site service programs. We offer same day, next day and 24x7 support options at competitive prices; all to ensure that each on-site service program is optimized to meet your unique requirements.

Training

We know that your employees are on the front line at retail. We specialize in educational development for your retail operators and technicians across the full range of kiosk and automated retail technology.

Our educational department can develop and implement a curriculum that’s right for your retail workforce. Materials can include quickstart guides, full operation manuals, e-Learning modules, video and on-site training.

Lifecycle Services

Your kiosks and automated retail machines have served you well. But when it’s time for a “technology refresh”, turn to us and our experienced lifecycle services.

Our full-service lifecycle program supports every aspect of your refresh project. Our lifecycle service teams assist in installation of new product and removal AND environmentally sensitive disposal of out dated technology. Being Green is easy with FUJIFILM Service.