Helpdesk Support Services

At a Glance

Fujifilm offers comprehensive Helpdesk Support Services to meet your customers' demands and requirements for flexible, rapid, high quality and user-friendly helpdesk support. With more than twenty-five years of helpdesk support experience, meeting the demands of many of the largest retail, commercial and corporate clients, Fujifilm is the right choice to maximize your product up-time and to protect your valuable customer service relationships.

What can Fujifilm do for you?

  • Rapid response to your customers' calls and needs
  • Friendly, helpful, caring and well-trained Helpdesk professionals
  • Fully staffed Helpdesk Support Center with scalable workforce to meet your needs as your business changes
  • Flexible hours of support designed to meet your needs and the business demands of your customers
  • State-of-the-art Helpdesk software to monitor and track all call activity
  • Fully integrated smart troubleshooting question tree software and informational database that can be customized to your unique products and services to ensure your customers receive the specialized support they deserve
  • Full dispatch services are incorporated into the Fujifilm Helpdesk structure to ensure rapid dispatch of all service calls to field support (if Fujifilm dispatch service is used)
  • Full software system integration into parts department ordering and shipping to save your customers time and phone calls (when Fujifilm parts services are used)
  • Full reporting and call center data metrics available
  • Escalation management to ensure that key account requirements are met and your management team informed
  • Remote system monitoring via Fujifilm Intelligent Device Services application (FIDS)

Want to learn more about Fujifilm Helpdesk Services or speak to a Fujifilm Helpdesk Services Sales Specialist? Contact us