Service Excellence for Your 3D Printers

Fujifilm Service can provide critical service and technical support for your 3D printer.

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3D Printers are becoming faster and easier to use and you can rely on our experienced technical service team to keep the ever-evolving printing technologies online and delivering product everyday. Our service team supports the lifecycle of your 3D printers from installation through any necessary maintenance via our help desk, field services and depot repair.

We deliver best practice training for your 3D printer operators across a wide range of industries.

Helpdesk

Our experienced 3D printing help desk delivers the right answers to veterans of additive manufacture and those teams just entering the field.

Our help desk technicians are available 24 x7 via the phone and email. If a repair requires more, they can assist by ordering parts and/or dispatch a qualified technician to serve you on-site.

Installation

Our installation team has led successful large and small scale 3D printer deployments across multiple industries. We assign experienced project managers to you to identify and document the deployment’s critical details prior to launch. The project manager works onsite with our dedicated installation technicians to ensure the successful roll-out of your 3D printing system.

To help keep your 3D printing systems online, we offer support via our help desk, depot repair and field services.

Depot Repair

We offer you support for your 3D printers and components that are too small to require on-site service. With depot repair facilities on both coasts, our trained depot repair technicians can diagnose, repair and quickly return your 3D printers and parts. You can monitor progress of the repair in real-time.

For companies that need to minimize downtime, we offer advanced exchange of whole 3D printers.

Field Service

With over 30+ years of experience servicing printers, we know that all great on-site service programs are unique.

We deliver customized on-site service solutions for you, our 3D printer customer. We understand the precision required to service 3D printers and their components. We work with you to determine the response & resolve requirements that best fit your business.

We understand what it takes to service every size of 3D printing business, whether new to the market or with years online.

Training

We offer you complete operator education programs. Our education department develops and implements curriculums customized to the needs of each workforce. Materials can include quickstart guides, full operation manuals, e-Learning modules, video and onsite training.