Service & Technical Support

Nobody is better at servicing Fuji equipment than Fuji.

Our solution professionals are trained by the very same engineers who designed and built the equipment in the first place. And since Fuji's solution people only work on Fuji systems, they are the fastest, most skilled people for the job.

For instance, with Synapse®, 90% of problems are solved through our remote diagnostics, which means you're not stuck waiting for a technician to arrive. And since our proactive monitoring system is designed to prevent small problems from becoming big problems, more than half are solved within an hour. When you do need to see a Fuji solution professional you'll find they are truly that: professional. In fact, we'll provide you with a guaranteed time for a solution person to be on site. And all of Fuji's field engineers are experienced industry veterans — the only thing green about us is our corporate colors.

The Fuji team oversees the entire life cycle of the equipment and systems they service. From installation to preventive maintenance, from 24 x 7 technical support until the final trade-up to newer equipment, you can count on your Fuji solution team to be there.

We work hard to make your job easier. For instance, our product installations are designed not to interrupt workflow. Most solution contracts include free system upgrades. Fuji solution contract holders also receive discounts on Imaging Plates, Cassettes, equipment parts, and labor. And, of course, Fuji is HIPAA compliant. There's a wide range of Performance Solution Plans available. We're sure you'll find the one that's perfect for you.